- Returns Policy
"No Risk Shopping" Refund & Exchange Policy
Our customers are our No. 1 priority. We value your business and are confident you will be more than satisfied with the quality of your purchase from Australis Gifts.
Refunds & Exchanges
If for any reason you are not completely satisfied with any purchase you make from Australis Gifts simply send us an email using the Contact Us webpage - once we have replied to your email, return your purchase within 30 days of you receiving the product for a refund or an exchange (see below for "How to make a Return") . Products for a refund or an exchange must be undamaged and in as new condition. Upon receipt of the product at Australis Gifts will refund or give a credit for exchange, which ever you choose, for the item's purchase price on the original order. Freight charges for return of goods to Australis Gifts are the purchasers responsibility, we do not accept the return of goods sent Cash on Delivery (COD).
Faulty, Missing or Wrong Products
If a product is faulty, a product has been left out of your order, or is not the product you ordered please contact us within 7 days of receiving your order so we can resolve any issues quickly.
Goods Damaged in Transit
Australis Gifts take great care in packaging your purchase. If your purchase is damaged in transit please contact us within 7 days of receiving your order. If you are in Australia you will need to return the damaged product to us within 30 days for assessment.
If your purchase is damaged in transit overseas please email us within 7 days of receiving your order. You will need to take the items purchased and the packaging to your local post office and obtain a "Damage Report" (Indemnity Report). Send us a copy of the "Damage Report", "Order Confirmation", and any digital photographs that may assist us with your refund.
Method of Refunds
Australis Gifts will refund to your credit card, or if payment was made by Paypal we will refund to your Paypal account. If payment was made by cheque or direct deposit we can post an Australian Dollar cheque or deposit directly into your bank account.
How to make a Return
All we ask is that you complete the following 3 easy steps:
- email us using the Contact Us webpage with full details,
- provide a copy of the 'Order Details' that were emailed to you, and
send to us a copy of the 'Order Details', and product (properly packaged) in its original, undamaged condition with its packaging, instructions, and labels, to
Australiana Online Pty Ltd
PO Box 6
Coffs Harbour NSW 2450